Effective and last updated:
Initial subscription purchase
You may request a refund within 7 calendar days of the initial Pro purchase if the Pro service has not been materially used.
Renewals
Monthly renewal charges are generally non-refundable. Refunds required by applicable law and qualifying billing errors will be honored. Cancel through Paddle's customer portal before the next renewal to avoid the next charge.
Requesting a refund
Use the contact form and include the checkout email, approximate charge date, and reason. Do not include card numbers or sensitive payment details. Approved refunds are returned by Paddle to the original payment method.